MSSC Smart Jet Coders are one of the most versatile and flexible inkjet coding machines as they are clean, reliable, and have relatively low maintenance. They are utilized in a wide range of industries and can be used on a variety of substrates, including paper, coated and uncoated carton board, plastics, and metal.

While inkjet coders like these are widely popular because of this technology’s fast-drying inks, cleanliness, speed, and economy, with such popularity and the vast number of options available in the market, selecting the right inkjet coder is not exactly simple. And like many customers, you might end up investing in a machine that does not really serve your business well.

So to help you avoid some basic errors that could prove to be costly, F.J. Smith Sales Co. has put together a list of the most common mistakes people make when buying an inkjet coder.

1. Purchasing cheap inkjet coders from overseas
Buying an inkjet coder from China or another country overseas often seems like a good idea when it comes to price, but after purchasing, most customers are often let down when it comes to reliability or support.

Our MSSC Smart Jet Coders are built tough and come with a one-year warranty, and we are ALWAYS here to support our customers with any problems.

2. Buying from unreliable distributors
We often hear stories of our customers buying their inkjet coders from unreliable distributors because of a better price. At first, it may seem like a great idea until that coder breaks down and support and service can’t be found.

We get countless calls from these customers who regretfully purchased cheaply from an unknown or unreliable distributor. In turn, we help those folks out and ensure they get a good experience.

3. Buying low-quality cartridges
With the global supply chain constraints becoming more problematic, we are finding many customers can’t get the supplies for their inkjet coders and end up buying low-quality cartridges. It is important to only place genuine cartridges in each inkjet coder. If one inserts low-quality cartridges, they can dry up or malfunction.

At F.J. Smith Sales Co., we have managed the global supply chain issue by having many inkjet coders and replacement cartridges on hand. Our customers can have both the product and cartridges sent to them with next-day delivery, so downtime is minimized.

4. Failing to check for service and warranty period
Many customers have bought inkjet coders that have malfunctioned during their warranty period, only to find out the vendor is not offering service.

We have a team of engineers ready to help diagnose problems, in person, on the phone, or over Zoom when they purchase any product from us. We offer various solutions, fix, replace, or provide parts to ensure coder machines are back up online and running as quickly as possible.

5. Choosing the wrong products
We find customers who go online to buy their inkjet coders only to realize that they purchased a model that doesn’t suit their business needs.

At F.J. Smith Sales Co., we make sure to learn the business of each and every one of our customers and then offer inkjet coders that will work well for their unique needs.

To avoid these and other mistakes, reach out to the experts at F.J. Smith Sales Co. We are a leading packaging machinery supplier and distributor in Commerce, CA, and have been providing unmatched service and product versatility since 1921. We are one of America’s best supply houses for coding, labeling, marking, sealing, stenciling equipment, as well as specialty inks.

Our services are available to clients across West Coast U.S.A., including California, Las Vegas, Nevada, Oregon, Utah, Arizona, and more. For a complete list of our products, please click here. If you have any questions about inkjet coding, we’d love to hear from you. Please contact us here.

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